Postpaid FAQs
b.mobile’s postpaid service offers the freedom of movement and service usage without interruption and worries. With a choice of 4 different exciting monthly plans namely lite, mid, high and max, there is a plan tailored for everyone.
Our plans are original and have been created and produced carefully with customers in mind. To our customers, b.mobile offers affordable mobile communication wherever and whenever with whoever. We also bring to you the next level of communication, video calling. Not only can you hear the voice, you can now see the voice!
For personal applications, all you need to bring is your original valid IC (minimum six months validity).
For Corporations, Government Ministries and Embassies we require:
1. completed original application form with Director’s signature and Company chop.
2. authorisation letter written on official letterhead verifying the eligibility to apply under the company account
3. copy of Section 16 & 17 or Certificate of Incorporation or Form x or Power Of Attorney.
4. Applicant’s valid Original IC
You will need to pay for the following:
1. Registration fee B$5
2. A deposit listed is as follows:
Yellow and Red IC holders,
For all Plans B$50
Green IC holders,
For Lite, Mid or High plan B$100
For Max plan B$200
3. Advanced first month rental of either the following
Lite Plan B$32,
Mid Plan B$50,
High Plan B$78 or
Max Plan B$150
Yes. the following applies:
For Yellow & Red IC holders,
All Plans Deposit B$50 Credit limit B$200 For Green IC holders,
Lite – High Plans Deposit B$100 Credit limit B$100
Max Plans Deposit B$200 Credit limit B$200
Call 177 for further information about increasing your credit limit/s or visit any of our Care Centres.
Yes. We have no restrictions on subscribers changing their plans to suit their needs. There is no charge for upgrading your plan e.g. upgrading lite plan to mid plan however, there is an administration charge of B$20 for downgrading plans e.g. max plan to mid plan.
All bills are printed at end of the month and customers will receive it within a week. If you have not received your bill by middle of the month, please enquire to 177.
At the moment bills can be paid either by cash, cheques or credit cards at any b•mobile Care Centres or at any Baiduri Bank branches. We are working towards bringing in other payment channels for subscriber convenience and we will keep customers informed of any changes.
The rental charge will be prorated against the date of your subscription and you will be billed accordingly.
You will need to come into any of our Care Centres within 1 month bringing along with you a copy of your bill. We will investigate and try to resolve the matter within 1 month. However in the meantime, the outstanding bill will have to be settled. Upon the investigation we find that there is a genuine discrepancy within your bill, we will reimburse you the disputed amount.
You must lodge a police report and inform Customer Care or call 177 immediately within 24hours. Upon receiving your complaint, your SIM card will be blocked instantly. Bring in the police report and your identification to any of the b•mobile Care Centres and we will issue a new SIM card bearing the same 3G mobile number. There is a charge of B$20 to reissue a new SIM card.
If your SIM Card is protected by a PIN, you will have three attempts to enter the correct PIN. If you key in the PIN incorrectly for 3 times, your SIM Card will be blocked. Your SIM card can ONLY be unblocked by our personnel at our b•mobile Care Centres outlets. There service is FREE of charge.
Yes. However the conversion can only be carried out at end month after the bill has been issued. There will be an administration charge of B$30 for this.
The international access codes from your 3G line are 00, 098 or 097, followed by the country code + area code + phone number. However access code 097 will allow you call anywhere EXCEPT for Singapore.
The prevailing rate in your JTB directory applies. International calls are charged at 6 seconds block.
Yes. You can also call 177 from JTB lines.
For further assistance, please call our 24hr Customer Careline at 177.
• 
• 
• 
